Mailbag #184
/I ordered the Lip Balm from SansMinds after reading issue #5 of Keepers.
I have no idea how up to date you are on their customer service, so I thought I would briefly share my experience with them, which other users on the Green Café apparently share.
I have now sent dozens of emails without receiving a single reply. The dashboard they announced in the meantime, which was supposed to provide updates on the waiting lists, still does not work. I have therefore had to open a dispute with PayPal in the hope of getting my money back. Judging by reports online, many others are in the same boat.
Just a heads-up for you. Perhaps the next time you recommend a SansMinds product, you could add a disclaimer that their customer service is not always great for us mere mortals. —MH
Yeah, obviously I can only speak from my own experience when I’m writing up my experience with a product/company. I had no issues getting the trick, but I was ordering it early on, before it caught on.
But, thankfully, no companies ever send me free shit, so I’m perfectly happy calling them out when they need to be.
At the moment, on their website, they say:
Shipping status: waitlist in effect.
We are currently catching up on previous orders. Once we are all caught up, we will be opening orders again.
So at least they’re not taking more orders. But yeah, there’s no reason not to communicate with your customers.
The company folded amidst some controversy a few years ago. You would think that upon their revival—and armed with a product a lot of people seem to enjoy—they’d be doing a better job protecting their reputation. But that would require dramatically overestimating the business acumen of magic companies.
So yeah, I’d definitely steer clear of this company until they get their shit sorted out. Or forever, depending on your tolerance for risk.
For my birthday my girlfriend said we could watch anything I wanted to watch, so I made her sit through the performances on an old Paul Harris video I’ve always loved from the 80s. She hated it. Said it wasn’t funny etc. I thought she was just being difficult so I had some friends watch it with me later that weekend. They weren’t into it either. Some of them didn’t even understand what I liked about it. Am I crazy?—PM
Back on my old blog I was going to do a recurring feature where I had non-magicians watch performers that we, as magicians, tend to admire. I did it once. Then I tried it again later, showing them a bunch of performers—including Paul Harris and Jay Sankey (two guys I love)—and the results were so disheartening I pretty much abandoned the idea.
In the years since, it’s become increasingly obvious to me that a lot of the performers magicians love don’t necessarily move the needle much for laypeople. And vice versa, for that matter.
The problem is, when you watch those old Paul Harris Stars of Magic videos, you’re not just watching the performance in front of you. You’re watching Paul Harris—the guy who created a huge amount of the magic you love. You know the ideas behind the tricks and how influential he was. You’re predisposed to find his whole vibe charming because you already have enormous affection for the guy and his work.
To someone who doesn’t know or care who Paul Harris is, they’re watching a low-energy guy who seems permanently sutured to a script full of corny jokes. Of course that’s not necessarily going to play in 2026.
That doesn’t mean you’re crazy for loving it. It just means you’re responding to more than the performance itself. You’re seeing the performer through the accumulated glow of everything he means to you as a magician. Your girlfriend is just seeing some dude doing card tricks and saying weird shit.
Re: The Impossible Bottle mentioned in last week’s mailbag
I have a collection of genuine impossible bottles in my curio cabinet. They include pieces by Harry Eng, Jamie Grant, Jeff Scanlan, and other creators of impossible bottles. There’s everything from decks of cards and padlocks to tennis balls inside them.
Almost 100% of the time, when a non-magician looks at one of these bottles, they assume, and usually say out loud, that somehow the bottle itself was altered. In the case of these genuine impossible bottles, they’re wrong.
But that assumption creates a real problem if the method actually does involve altering the bottle. It becomes almost impossible to leave the spectator with something that can withstand close examination. There will nearly always be a fine seam or some other telltale evidence. A bottle has a relatively large circumference, which gives someone a lot of surface area to inspect. No matter how fine the seam is, there’s a good chance someone examining the bottle carefully will eventually find it.
One way around that problem is to put something inside the bottle that the spectator would have to break the bottle to retrieve—such as a wedding ring. If you put my $100 watch inside, I might decide it’s worth sacrificing the watch to keep this incredible impossible object intact. But I’m certainly not going to make that choice with my wedding ring.
That distinction is important. If the object inside is valuable or personally meaningful enough that the owner is unwilling to abandon it, breaking the bottle becomes inevitable. And once the bottle has to be broken, the question of whether it can withstand examination becomes irrelevant.—XX
I see the logic here. But there are a couple of considerations to using this approach as well.
The first is a practical one. It may be that the preparation of the bottle becomes obvious when it’s broken. Meaning, maybe it breaks along a seam in some odd way. So instead of destroying the evidence of the method, you've just exposed it.
The second consideration is an artistic one. Putting an object in a bottle is particularly interesting because it’s a piece of magic that gets frozen in time. It's a permanent impossibility. Turning that into something that has to be destroyed five minutes later feels like throwing away one of the best things about the effect.
Now, you could try to frame it as some profound philosophical dilemma. Like, “Ah, now we’re faced with a question. Will you leave your wedding ring in the bottle, preserving this impossible object for eternity? Or will you shatter the glass, reclaim your ring, and consign this little miracle to the fragile realm of memory?”
But of course, that's not a real dilemma for anyone. They're going to want their shit back. Nobody's sacrificing their wedding ring to preserve the profound artistic statement you think you've made when you were fiddling around with your special bottle in the bag.